Retail Serenity: Courage to Change the Things You Can
As a small retailer, you know that you have a lot of challenges. From difficulty finding good employees to supply chain disruptions to complying with government regulations, the list of problems faced by small retailers — indeed all small businesses — is long.

Photo by Amina Filkins, Pexels.com
But as the Serentiy Prayer says, "Grant me the serenity to accept the things I cannot change, the courage to change the things I can, and the wisdom to know the difference." In this issue we will take a look at four things that are within your control to change as a small retailer.
Competition from E-commerce and Big Box Retailers
Amazon and other giants offer unmatched convenience, pricing, and selection. As a small brick-and-mortar retailer there's no way you can match their selection. Big box chains have big marketing budgets and bulk buying power. How do you compete?
First of all, the hype is with online, but much of it is just that: hype. The truth is that 85% of commerce is still in-person in brick-and-mortar stores, according to one industry insider. Customers still crave the ability to hold a product in their hands before they buy, something an Amazon.com can never give them. Also, national chains don't do a good job of catering to local interest.
The way to fight the online retailers and Big Boxes is to sell niche, local, handmade, or hard-to-find products. If you create a superior in-store experience via customer service, personal attention and community awareness, you can thrive. You can't control what Amazon and Walmart do, but you can beat them at connection and community.
Marketing and Visibility - It isn't "Field of Dreams"
You can't "build it and they will come." Every city and community is different, but you can be found if you do several key things.
- Claim and update your Google Business Profile. It's free and will help potential customers find your store. Three-fourths of consumers look at a store's presence online before physically visiting the store, according to PRNewswire. Your Google Business Profile allows posting, similar to social media posting, so you can use it to inform potential customers of your products and specials.
- Encourage word-of-mouth and online reviews. Here are a few ideas how to do this:
- Set up a photo-worthy display or mural with your branding and encourage selfies.
- Run a fun contest or giveaway with a “tell a friend” component.
- Host in-store events or workshops that get people talking.
- Leverage Your Loyal Customers. Personally ask your best customers to tell their friends—most are happy to help.
- Start a referral program: "Bring a friend, get 20% off," or "Earn store credit for every new customer you refer."
- Use social media storytelling—show the people, process, and passion behind your store. This is totally within your control; Being consistent is more important than budget.
These things take time, but are mostly free or inexpensive.
Access to Capital
Startups and expansions often rely on personal savings or local grants. Loans and credit are harder to secure for small businesses with limited assets or inconsistent revenue. Plus, high interest rates make borrowing riskier.
This is something you can partially control, but it will take diligence and research. Here are a few possibilities:
- Build strong business credit and keep financials organized.
- Explore local grants, community banks, or SBA microloans.
- Crowdfund new ideas or offer loyalty pre-sales for new product lines.
- Apply for local chamber of commerce or city development programs.
Real Estate Challenges
Rents in prime areas are climbing, and long-term leases create inflexibility. As communities change, vacant storefronts in some downtowns or malls may reduce foot traffic, hurting neighboring businesses.
While there's much in the marketplace you can't control, there may be things you can do short of moving.
- Add services that drive foot traffic: classes, events, or demos. Give people a reason to come to your store.
- Consider a hybrid model with online sales + a smaller footprint. Adding an ecommerce website could allow you to sell more while occupying a smaller footprint.
- If your landlord is agreeable, negotiate flexible lease terms. Ask for a 1–2 year lease with renewal options instead of the standard 3–5 years. This reduces your long-term risk if the location underperforms. Landlords are often more open to flexibility now—especially if vacancies are high or the local economy is slow.
- Explore shared spaces. You may be able to sublease within a larger space. Partner with another retailer who has more space than they need. Split rent and utilities. Each business attracts new traffic for the other.
Obviously this is not a complete list of challenges or suggested solutions, but hopefully this can get your creative juices flowing to solve your specific needs.
Quick Industry News
Progress between China and US On Tariffs
In the final days of June, Treasury Secretery Scott Bessent announced agreement with China for erasure of some tariffs which will allow American firms to acquire Chinese magnets and rare-earth minerals. Earlier, in mid-June Bessent, Commerce Secretary Howard Lutnick and US Trade Representative Jamieson Greer and their Chinese counterparts announced agreement on a general tariff level while talks continue. The US will keep a 30% general tariff on Chinese goods coming into the country and China will keep a 10% tariff on US goods. Both sides already agreed to a 90-day pause on the triple-digit reciprocal tariffs imposed on one another earlier. (source)
TRADE SHOW NEWS
Virtual Trade Show Is Live
Once again, OmegaNet, publisher of this newsletter, is conducting a VIRTUAL trade show at giftshowspecials.com where you can view information, images and videos from vendors about their lines and see their trade show dates, locations and specials.
NEW WHOLESALE WEBSITES
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