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1. Know Your Customer's Name
   Know thy customer! Your service team should practice learning and memorizing names of your regular customers. Every time the customer returns to your place of business and they are greeted by name, it makes them feel like they are royalty.
2. Treat Each Customer as Your Best Customer
   Customers want to know they are valued by your business. No customer should be an interruption. They are the lifeline of your business and should always be treated as such. Train your service staff to give complete attention to a customer. Let the customer know that their needs are the most important item of business at this very moment.
3. Smile Genuinely
   Why is it so hard for some service professionals to smile? A dour-faced service professional will accomplish much less than one who is friendly. Be sure that you and your service staff practice giving a smile to every customer.
4. Resolve Issues Immediately
   If you have a customer with an issue, resolve it immediately. Nothing makes a customer feel valued and important than when you drop everything to solve their problem. Avoid saying, "I'll see what I can do." Sometimes it is necessary to get back to a customer at a later date, but if there is an immediate solution available, do it now.
5. Be Proactive
   Making customers feel important also means that you anticipate their needs. Think ahead of your customers. Know what your returning customers need and be ready to meet them. Though you may not know all the needs of new customers, try your best to read them and anticipate what they may need. Do not be afraid to ask what else you can do to make them happier.
6. Say "Thank You"
   Your mother probably taught you this fundamental rule, and it is certainly good advice. Always say "thank you" and use the customer's name whenever possible. By acknowledging that you appreciate their patronage, your customers will know they are valued.

Aspen River Candles embraces the history and folklore of the 1880’s and the simple sophistication of Aspen, Colorado, in the 21st century. The company's mission is to offer quality candles with a long and clean burn time. Aspen River candles are based upon creative and distinctive fragrances utilizing unique designs and containers; offering the most sought after fragrances from around the world. The complex blends of fruits, floral, spices, and natural botanicals are carefully combined to help create a mood, a smile, a desire, or a memory of a place.

Bandilac features custom, hand-crafted, laser engraved gifts and accessories, made in USA. In addition to its own designs, the company welcomes Custom and Private Label projects. With your logo, artwork or other image, Bandilac will create a personalized, custom product. With great price points, low setup charges and fast turnaround, Bandilac's Custom program provides great branding and promotional opportunities for your business.

B McVan Designs is a designer and manufacturer of gift, home and garden products available wholesale to the trade. Exceptional quality, beauty and functionality abound in its extensive products lines. Thousands of both everyday and holiday designs.

Beaucoup Designs offers a broad spectrum jewelry line that includes charms to go with necklaces and bracelets, earrings, rings, cuff bracelets, hair accessories, and necklaces. The company holds a very unique place in the market because the founder started out in the industry as a retailer and now is a manufacturer who still has retail locations for test marketing.

Cala Home is a new division of Conimar Group, LLC. The Cala Home initial offering includes elegant hardboard table mats and coasters, packaged as a set of four in attractive gift boxes. Each of the 30 new licensed collections is designed for today's casual dining and entertaining lifestyle, with a focus on art-driven transitional and contemporary on-trend patterns.

Cameo Glass transforms your cherished photos into stunning translucent Glass Prints. Freestanding and visible from both sides, Cameo Glass makes unique gifts and awards that captures life's special moments.

Camille Beckman is known worldwide for the quality of their fine creams and lotions. For the past 18 years, this 'Made in America' product has been rated #1 in the personal care industry and continues to offer formulas based on rich and wholesome ingredients, blending small batches and using hand-crafted, old-fashioned methods that create a difference you can feel! Being that personal care products are an indispensable item for many gift shops, Camille Beckman is a natural choice because of their 27 years of service to the locally owned gift industry.

The Candle Cottage is proud to offer these officially licensed, highly scented, gourmet candles approved by Miss Kay Robinson and Duck Commander! The company's highly scented and long burning candles are made with lead free wicks and only the finest waxes, dyes, and fragrances available. Candle Cottage offers a large variety of delightful fragrances in an assortment of reusable glass jar.

Candles and Quotes: Our 100% All Natural All Soy Candles are made by us "The Soy Sisters". We pour each and every candle by hand and use only Essential Oils to fragrance our candles. Our candles are 100% Eco-Friendly. Each candle comes with a beautiful quote, that is either meaningful, funny or down right crazy. If you don't see what you like ask "The Soy Sisters" and we will make it for you. We personalize all of our candles so your own uniqueness and quirky personality can be put on a candle. So watch what you say because it may wind up on a candle!

Coast Lamp Manufacturing was established and incorporated in the state of Florida in 1955. Now, a North Carolina Corporation since 1975, located in the beautiful mountains of Western North Carolina. We are a family owned and operated company. Our product is UL/ULC listed and approved and made in the USA. Customer satisfaction and a long lasting relationship are our goals. Thank you for giving us the opportunity to serve you.

Cody Foster & Co. got its start in holiday ornaments, but now produces many lines and collections of home decor items. When designing, Cody draws inspiration from many sources but especially from offbeat vintage pieces and unconventional antiques. Almost all items are handmade, using honest materials and finishes. Cody Foster's products are meant to be joyful additions to the home that over time become family collectibles that are passed down to the next generation.

Divinity Boutique is a gift company that is focused on trendy and fun gifts that feature inspirational verse and themes.

Elegant Baby Elegant Baby^® understands that babies deserve style just as fresh as they are! Our marvelous collection of baby products is full of bold colors and spectacular designs. From traditional to contemporary, today's baby gift is sure to become tomorrow's treasure. Pro ducts ranging from My First Rubber Ducky to My First Baby Bible, My First Baby Blankie, My First Baby Jeans to the iconic silver spoon, Elegant Baby is where style meets tradition.

FlashPoint Candle Winning design awards for visual display and honors for her entrepreneurial excellence, Drea Groeschel leads the vision for FlashPoint Candle and pushes the limits of product design and on-trend collections for retailers around the world. FlashPoint Candle is known for specialty, high quality handmade items – artful and well crafted – each with a story.

Flirt Products just opened its CAMEO EZ© website. Founded in 2012, Flirt Products is the leading company in the latest fashion jewelry designs. Collections include Genuine Stone, Cross, Blingy, Rope, Pearl, Glass and States. Flirt designs every product with the retailer in mind by offering a great price point with almost two times the markup capabilities and the latest trends.

Gently Spoken: Our dream is to touch a million hearts with words of affirmation and encouragement. Thanks to YOU, our dream is becoming a reality. PEAS are changing hearts and lives! Turn the pages and you'll discover why. Featuring the "Eat Your Peas" books.

GetSassy's has fun, colorful, cool, hip gifts that are sure to bring a smile to everyones face! From flour sack towels to baby and toddler t-shirts, koozies, wooden memo holders and linens, Get Sassys designs make shopping fun!

Gina B. Designs is an award-winning greeting card, gift and stationery products company featuring exceptional art and design. With an array of styles, variety of products and outstanding customer service, Gina B. Designs has "something for everyone."  All products are proudly made in the U.S.A.

Golden Hill Studios was created in 1999. The business started with Hand Painted Glassware. All glassware Collections are designed and hand painted in Western New York. GHS have expanded to include unique and interesting gifts and decor. Most of these products are designed on Golden Hill and then carefully crafted by master artisans from around the world. Golden Hill Studio has now become recognized as a brand that offers distinguished Gifts & Table Decor for the most discerning of homes.

Goods 4 U Global is a sales rep agency "caring and sharing Artisan goods from around the globe," offering handmade, fair trade, socially responsible goods created by local artisans in many countries.

Healing Crystals is a leading online global provider of quality crystals. With customers around the world and over 2,000 different crystal assortments, and metaphysical products, the company has become a recognized and trusted market leader. Established in 2003, Healing Crystals' retail site (www.healingcrystals.com) has become the leading educator and retailer of crystal products. The company has over 1 million followers on social media and attracts a loyal and passionate audience who are drawn to crystals for solace, energy, healing and enjoyment.

Isa's Naturals is a forward thinking personal-care products company. Our products include therapeutic bath salts, body cleansers and moisturizers. At Isa's, we draw our inspiration from Ethnobotany - the relationship between people and plants.

Jack Rabbit Creations works hard to bring you heirloom-quality toys and gifts that adults and kids love. The company's products are updated twists on classics, with original art and amazing packaging. Jack Rabbit prefers to use wood, tin, cotton and other natural materials for its designs, favoring a "no batteries required" approach.

Jozie B: What is Jozie B? Or, rather, who is Jozie B? She's a friend, she's a sister, a mother, a daughter, a neighbor. She loves to give gifts that lift the spirit with words and a touch of style. She's you... she's me...she's Jozie B. Jozie B first entered the general wholesale gift market to retailers in 2012. She offers a variety of gift items, including wall plaques, wine accessories, mugs, pillowcases, jewelry, and much more! Jozie wants her gifts, which are at affordable, everyday prices, to celebrate and uplift a woman's friends and family members, through both the gift's inspirational wording and its stylish appearance.

JTP Wholesale : JTP Wholesale is a wholesale website offering monogrammed bathroom tissue, coasters and a line of t-shirts for the young and old: Future Jock t-shirts and onesies and X-Jock adult t-shirts.

Kitchen Happy: The Kitchen Happy Pledge: Listen to buyers. Cook up clever new MADE IN USA products. Ship complete orders quickly. Offer custom options. Exude a contagious sense of family.

LIzbeth Jane Designs features frames, all made in USA, with a variety of paint colors and fabrics. Many of the products are cut by hand. Collections include Multi-board Frames, Rectangle Frames, Relevant Word, Pet/Hunting, No Place Like Home, Baby, Santa Suit (Christmas/Holiday) and other themes.

For over 20 years, MikWright has set the pace for outlandish, provocative humor. Pairing images from bygone days with contemporary humor, the company's Birthday and All-Occasion greeting cards are sure to bring a laugh.

Oak Patch Gifts product lines encompass a vast array of different items including jewelry, coffee mugs, party goods, humor items and juvenile products under the brands Jody Coyote, Cross of the Trinity, Monarch Inspirations, MIXMATCH, Laid Back, and Laid Back Kids. Oak Patch Gifts sells wholesale to over 10,000 retail stores in the United States, Canada, and internationally.

Pure Factory Naturals: With over a decade of experience in natural skin care, PUREfactory Naturals delivers a fresh and fun approach with a modern and sincere take on skin care. Our commitment speaks loud and clear: natural is best and simplicity is beautiful.

Red Carpet Studios, Ltd.: All Jazzed Up^™ Fashion Accessories for Fall & Spring. A wide range of Giftware for the Home & Garden. Visit our website for New Products & Specials.

Richard E. Bishop Features Men's gifts like glass and mug sets, decanter sets, and "Tipsy Wine Glasses". Also the company features a variety of old-book-themed photo albums, binders and storage boxes.

Seeds of Happiness started out as leftover lumps of clay Mark Borella made into little smiles to give out to friends who were going through hard times and need a little smile. That was in 2006. Since then Mark has given out thousands of smiles to folks, a handful at a time. In turn, they share them and the story with their friends in need of a smile. Those people then share with more friends and keep the story going. Seeds of Happiness are all over the planet by now.

Shelley Kyle is among the most talented and innovative leaders in the fragrance industry today. When she began her company, The Shelley Kyle Collection, almost 17 years ago, it was an immediate success. The company evolved "one fragrance at a time" over the years and continues to amaze those who follow the Shelley Kyle wave.

snoozies!^® are not socks and they're not slippers - sort of a crossover between the two and that's why we call them "foot coverings"! snoozies!^® are made with a brushed fleece exterior in colorful & fun printed patterns and then lined with a soft Sherpa fleece inside.

Spiker Brands is the creator and wholesale distributor of the Spiker Lifestyle Holder, the original made-in-America holder for all your items at the beach, river, lake, lawn and more. Sand Spikes, Beach Spikers, Cup Holders, Beach Beverage Holder, American Made, Made in USA.

Stephanie Dawn quilted handbags are fun, functional and fresh. All colors and patterns are designed with modern American women of all ages in mind. Finally, a stylish and high quality handbag line that is EXCLUSIVELY MADE IN THE USA.

Stephers Inc.: Greeting cards featuring 100% Dead Sea Bath salts, funny sea characters, and a little 'BE HAPPY' meditation to lift your spirits ~ LIFE CHANGING SEA SALTS right in your very own tub! SPA CARDS. "TRANSFORMING HUMANITY ONE BATH AT A TIME".

Sunburst, a USA manufacturer, leads the way in resort jewelry, gifts, souvenirs, name programs, customs, educational and trendy accessories. A variety of metals including sterling silver, 14kt gold, solid copper and natural metals is available. Sunburst's turnkey display programs are a shopper's delight and a retailer's best friend! Enjoy the convenience of upc priced merchandise delivered fully packaged and ready for sale.

Sunday Greetings is a greeting card company that started when Brenda Kellman made a homemade birthday card for her husband Alan. Brenda's photography is on the cover of the company's greeting cards for every occasion.

Tripar International Inc.: Tripar International is your source for both displays and decorative accessories. Our extensive product line includes a wide assortment of easels, risers, ornament stands, plate racks, mirrors, jewelry displays, and unique display pieces. We are also an excellent source for wine accessories, wall decor, inspirational signs, and cookbook stands. We offer quality with style, low minimums and fast shipping.

Unforgettaballs: "The finest collection of artwork printed on baseballs in the world" is our tagline. The products are baseballs with a variety of designs printed on them. Some are images of famous stadiums, and other baseball themes, but others are messages for special occasions or just "Cool Design Baseballs".

Unitensil is an all-in-one reusable too. It is ultra-lightweight, ultra-portable, ultra-compact. Never again will you be without a fork, knife or spoon. Unitensil is available in a single pack or 3-pack with travel sleeve.

Unpossible Cuts: "We Make Fun" is the company's tagline. Created by two San Francisco East Bay artists, Domingo Daquioag and Philip Eggleston, Unpossible Cuts' laser-cut jewelry designs are inspired by iconic imagery and feature designs from up and coming artists. The lines include necklaces, earrings, pins and clocks.

Unwined Candles: A glass of wine. Candlelight. The makers of Unwined Candles know that it's the little things in life that make it worthwhile. We handcraft our candles using elegantly rustic reused wine bottles and all natural soy wax infused with relaxing scents. You'll find the difference in the fine details of our candles. "Every day is a great day to Unwined".

Vintage Reef: A Coastal Jewelry Collection crafted with Freshwater Pearls, Cultured Sea Glass & Genuine Shells. The Vintage Reef collection is available wholesale to the trade and perfect for Coastal Boutiques, Surf Shops and Aquarium/Museum Gift Stores. The majority of the company's line is assembled by their team in New Jersey, and custom requests are certainly welcome.

Wellspring makes functional products with fresh designs for companies that sell gifts. Great fun and cute personal accessories designed for the purse, stationery designed for organization and Flip Notes- the best-selling slim notepad consistently ranked by retailers as a top 10 in sell through. Perfect 4th quarter pick up gifts at under $10 retail- a sweet spot with today's consumer. Now with collegiate logos!

White Mountain Puzzles is ahead of the pack when it comes to puzzles with educational content. Why not learn something while doing a puzzle? If you love to travel, why not put together an entertaining birds eye view of KEY WEST, MARTHA'S VINEYARD, BOSTON or NEW ENGLAND? Or work on a puzzle of states like MICHIGAN, ILLINOIS, OHIO, VIRGINIA, NORTH CAROLINA or GEORGIA? Or learn something about PRESIDENTIAL HISTORY or THE CIVIL WAR? These challenging projects take artists like DAVID HARRISON WRIGHT, DEB MARCONI, GARY TORISSI, and MAUREEN RUPPRECHT months to create.

Zees Inc. has introducted innovative products designed to make eating and drinking more convenient and fun since 1993. Zees Inc. is known for beer glasses and tumblers, wine & champagne glasses, wine bottle stoppers, beer, water and soda can coolers, beverage dispensers, water bottles, cocktail glasses & mugs, lunch, beach and picnic bags, and more. All drinkware is BPA-free.

Peking Handicraft's CAMEO EZ^© website has a new look. Peking Handicraft is a global manufacturer specializing in home textiles, decorative accessories and gift items. The company's variety of products consists of renowned designer collections as well as exciting designs from our in-house design studio. Both are trend right and of exceptional quality and value.

Prospect Street Jewelry has given its wholesale website a facelift. Prospect Street features jewelry lines like Boheme Betty, My Journey Locket and Stackin' Stones. Prospect Street's lockets are made of Stainless Steel 316. They are UV protected and feature AAA grade crystals and tempered glass come in two sizes: 30mm and 25mm. The 30mm locket is approximately 1 1/8" in diameter and can fit about 7-8 charms. The 25mm locket is approximately 1" in diameter and can accommodate 3-4 charms.

CAMEO EZ^© is the B2B e-commerce system developed by OmegaNet Inc., publisher of this newsletter, for use by retailers in ordering inventory for their stores. A partial list of CAMEO EZ sites can be found at the company's portals such as www.giftswholesale.com, www.accessorieswholesale.com, www.apparelwholesale.biz, www.decorwholesale.com, www.usmadewholesale.com, www.toyswholesale.com and www.usmadewholesale.com. A complete list of sites is available in the "Directory" on www.CAMEOEZ.com.